Amazon account suspensions are a concern for all Amazon sellers. The main reason is that once your registration is suspended, you will no longer sell. So, in this article, we’ve put together everything you need to know about Amazon suspending your sales.
Firstly, you need to understand the primary driving force behind suspensions. When your registration is suspended, it raises some basic questions. Here are some examples of why Amazon suspended your account:
- You are in a desperate situation: your relationship with your customer has worsened, your supplier’s performance has degenerated, or your relationship with your supplier has deteriorated.
- You’re in breach of Amazon’s policy, an innovation that infringes on a licensed trademark, or
- Selling a limited number of counterfeit or unauthentic products on a limited number of product listings.
How can I get my Amazon account back?
Having understood the main factors, you should pay attention to Amazon’s warnings. So what does Amazon want from you, and why has Amazon suspended your account? First of all, don’t fret too much; there’s no point in fretting.
Ask for an alternative view.
If Amazon has asked you to submit an Amazon POA (the plan of action) and you haven’t done so yet, you may need to ask for the help of a competent consultant. Unfortunately, you have limited options for preparing an elegant draft POA that answers the questions posed by Amazon.
If you find yourself in this situation, please contact us to help you resolve the invalidation issue. We can help you protect your records from suspension and validation issues and restore them to a fully functioning application. Our deactivation protection experts understand the dos and don’ts and strategies for recovering Amazon seller records. In addition, we are currently offering the most advanced methods available.
Creating a Successful POA
When creating an Amazon POA (the plan of action), you need to think carefully and clearly describe the main reasons for the deactivation, the immediate assessments you will undertake as a result of the deactivation, and the defensive assessments you will undertake in the future to mitigate the recurrence of future problems.
You will also need to make a strong case for yourself. By applying, you increase your chances of being approved on the first attempt. You will also need to provide all the necessary information to ensure that Amazon does not call you back. This will allow you to end the dialogue immediately.
Supporting evidence
Gather all the supporting evidence you need to submit to Amazon and submit it with your plan of action. These pieces of evidence are explicitly stated to help justify the compensation. Please ensure that your data are correctly set up as specified by Amazon to counter the reason why Amazon suspended your account.
Making a complaint
You should adequately submit your complaint. Amazon will usually send you an email and an Evidence Notice when the record has been suspended, reminding you that you need to provide an Amazon POA and evidence.
There is currently no process for reinstatement of this record. This can take days, weeks, or sometimes months. Unfortunately, seller performance evaluators cannot spend the same amount of time reviewing each offer.
Be professional
The person has a competent record of suspension without involving emotions by any means. They should also take responsibility for the suspension and inform you of their plan of action.
Try not to open a new account.
As you aim to restore your record and account, we strongly recommend that you do not let other providers take your coat off. Why? Amazon is not fooled and will quickly close new registrations, delaying the renewal of unique registrations and worsening the problem.
Take your time and be patient.
Once you have submitted your incentive, be patient and wait to hear back from Amazon. You will usually receive a reply email with a note on the offer page for the infringing activity you initially submitted the incentive. Depending on the nature, description, and severity of the suspension, it should be assessed by your expert team. Please ask them to review your claim and await their reply.
Conclusion
Remember that canceling your registration does not mean that your sale will be terminated unless you have intentionally violated Amazon’s administrative rules. However, there are basic steps you must follow to recover your data, learn from past mistakes, and protect your data.
- Take responsibility and acknowledge the damage you have caused to your customers and your brand.
- Let Amazon know that you appreciate good customer service and that you are happy to sell through Amazon.
- Don’t judge Amazon’s product quality cycle.
Suppose you follow the steps above and provide essential documentation and professionally prepared evidence. In that case, you stand a good chance of regaining your membership.
